Ujjwal Poudel - IT Professional Portfolio

Personal Summary

Detail-oriented IT Support Specialist and Networking Intern with a strong foundation from Techskills Institute training and hands-on industry experience at Agate IT. Skilled in configuring and maintaining virtualization platform, managing cloud services (Azure, Office 365), and supporting network infrastructure (routers, switches, VLANs, Unifi, Omada). Adept at diagnosing hardware, software, and connectivity issues while delivering exceptional customer service and end-user support. Proficient in Windows and Linux environments, with developing expertise in automation (Python, PowerShell) and IT security practices.

Technical Skills

Hardware & Network

Installation, configuration, VLAN setup, router & switch management (CLI & Web GUI)

Operating Systems

Windows 7/8/10, Windows Server 2019, MacOS, Linux

Cloud Technologies

MS Azure, Azure AD, Office 365, VMware ESXi, Proxmox VE, OneDrive, MS Teams

Backup Technologies

Windows Backup, Office365 Backup

Applications

MS Office 365, MS Project, Visual Studio, CISCO

Networking

DHCP, DNS, TCP/IP, VLANs, Unifi Controller, Omada Controller

Technical Experience

IT Networking & Cloud Intern | IT Technician

Agate IT - Sydney, Australia

Jul 2025 - Present

Assisted in the deployment and management of cloud and virtualization platforms, including VMware and Proxmox
Configured and maintained virtual machines, VLAN-aware networks, and storage environments to support enterprise operations
Supported Azure and Office 365 services, including account setup, cloud integration, and security updates
Configured switches and routers via Web GUI and terminal, following documentation and best practices
Created and managed a Unifi Cloud Controller on Ubuntu Server, adding and configuring new Access Points for enterprise wireless networks
Gained hands-on experience with enterprise networking tools, including Omada TP-Link and Unifi systems
Monitored and resolved networking and virtualization issues, ensuring uptime and stable performance

IT Support Specialist - In-Training

Techskills Institute - NSW, Australia

Mar 2024 - Dec 2024

Troubleshooting technical issues on equipment such as printers, scanners and other peripherals
Providing customer service and resolving technical issues via email, phone, and the internet
Setting up computer networks and installing software and hardware
Performing Windows OS installation, upgrade, and deployment
Using ticketing systems to manage and process support actions in response to requests
Training end users on how to use various hardware and software

Education & Training

Masters of ICT Research

Melbourne Institute of Technology

Sydney, Australia | 2024 - 2025

Bachelor of Information Technology

Kings Owns Institute

Sydney, Australia | 2021 - 2022

Diploma in Information and Communication Technology

Western Sydney University International College

Sydney, Australia | 2020 - 2021

Certifications

CCNA R&S: Introduction to Networks

Cisco Networking Academy

2020

First Aid and CPR Certificate

Vital First Aid Training Services

2025

Core Competencies

Excellent Interpersonal Abilities Demonstrated Communication Abilities Self-Driven & Versatile Tech-Savvy Attention to Detail Team Leader/Player Excellent Customer Service Time Management Troubleshooting Positive Attitude

Want to know more?

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